Important: The camera only works with 2.4Ghz. Before you try to connect the camera to your home WiFi, please make sure you do have an independent name for 2.4Ghz WiFi. If you have dual-band WiFi, you should have an independent name for 2.4Ghz WiFi. If both 2.4Ghz and 5Ghz have been combining to a single WiFi name, the camera can’t tell which one is which. If you are not so sure, you can send us the model number of your WiFi router.
The first method should switch off the camera’s WiFi hot spot. The second method should activate the camera’s WiFi hot spot.
Section 1 Activate the camera’s WiFi hotspot
The name of the camera’s WiFi hotspot starts with camera_*** or IPC_****. The below is the instruction to turn on the camera’s hotspot.
1.Please power up the camera and wait… until you hear the camera making the click sound.
2.Next, press the reset button three times (Video: https://youtu.be/LhqjA0BSYRU), wait for around one minute, and go to check your mobile phone’s WiFi setting. If the camera_*** doesn’t appear, please turn off the phone WiFi and turn it on to have a new search. If you still don’t see the WiFi, please press three times again, but do it fast this time.
Section 2 Connect to camera’s WiFi hotspot
1.Firstly, Connect your phone to camera’s WiFi (camera_* or IPC_*). The password of camera’s WiFi is 1234567890.
2.Next, switch off 4G/5G mobile data. Please go to verify the mobile phone is still connecting to the camera’s hot spot (camera_****). Sometimes, the mobile phone will switch to your home WiFi automatically.
3.Now go back to Green Backyard app, you should see the pop up screen “Do you want to add access directly”. Click “Confirm” to connect the camera directly. If you don’t see the prompt, please close the Green Backyard completely and open the app again. When the app opens, it will detect the camera’s internal WiFi and show pop up.（Please make sure the Green Backyard app is 100% closed. If it’s running in the background, please clear it. For Apple users, you can swipe up on the app’s preview to close the app. For Android users, just need to swipe up from the bottom of the screen, hold, and then let go. Find the app activated in the background and clear it.）
If you don’t see the pop up message, please go to WiFi setting of your mobile phone, check whether the mobile phone is connecting to camera_*** or not
If you are seeing the error message, please re-install the Green Backyard, and give all the permission to app. The WiFi is binding to the Geo service. You can remove the app after the camera has connected successfully.
4.Important! If the app asks you to save the new password to the camera, please choose “Cancel”.
5.Now tap the wheel setting on the top right screen, and choose
6.Next, please choose the router mode and select the 2.4Ghz WiFi from the list and input the password of our home WiFi. If home WiFi is dual band router, you should separate the 2.4Ghz WiFi from 5.8Ghz WiFi, otherwise, the camera can’t tell which one is WiFi. The camera doesn’t work with mesh WiFi which can’t separate the 2.4Ghz WiFi..
7.Click confirm on the bottom, the camera will turn off the hot spot and try to connect to your home WiFi. Once you see the spinning come up, the camera has been connected to your home WiFi successfully.
8.Now you suppose to see the interface to add the password to the camera. It is important to mark down this password. You will need this password to login to the camera from other devices or sharing the camera.
9.However, if you see the spinning never end or error message. You can close the app and login the app again, and tap the option “Other distribution networks and adding methods” at the bottom, In the new screen, Choose the “Devices in LAN” to see whether app can discover the camera in the local network.
10.Now you can turn on the 4G/5G mobile data again.