How to Return

We hope that you will be satisfied and happy with the products purchased from Green-Backyard. However, that sometimes the product may not be what you expected to be, and in this unlikely event, you may apply for a return within 30 days from the date of receipt of the product.

Simple contact us, we will issue you RMA return number. The products can be returned to the warehouse in Miami USA. IMPORTANT: DO NOT send it back until you receive your RMA number!

8356, NW 68th ST.

Tel: 754-777-8873

MIAMI, FLORIDA, 33166

UNITED STATES

What to do after return approved

return process us

Return

Contact us for return today

Return for Refund

You can return your product within 30 days of receipt of the product for a full refund. Pack up the product using original packaging as much as possible, return the product and all the original accessories to us. We will ask you to pay for the shipping costs. The refund will be processed as soon as possible, usually within 3 working days after we receive the return products.

Return for Exchange

If you need to replace the product, please contact us as soon as possible. In some cases, if a part of the product is at fault, we will send an accessory for free to solve this problem.

If you want to exchange products, we will use your original delivery method for replacement after we receive the product. We will ask you to pay for the postage.

The return for exchange is available within 30 days of receipt of the product.

Warranty Period to Return the Product

If your product becomes defective within the 3-year warranty period, you can contact us. We will provide you a solution without involving sending back the product. If we find it is unable to fix the defect, we will initial ‘return for exchange’.